PRIVACY POLICY

At Easy Relay LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including integrations with third-party communication platforms such as RingCentral.

Information We Collect

We collect several types of information from and about users of our website and services:

Personal Identifiable Information (PII): your name, email address, phone number, and company name.
Communication Data: data related to communication tools usage like RingCentral, such as call logs, messages (metadata), and user preferences.
Technical Data: IP address, browser type, device info, OS, and activity logs.
Usage Data: information on how you use our website or services.

How We Use Your Information

We use the information we collect for the following purposes:

Providing logistics services to you
Facilitating communication using RingCentral
Improving our website and customer experience
Providing customer support
Monitoring and analyzing usage trends
Complying with legal obligations

RingCentral Integration

Our service uses RingCentral's APIs to facilitate communication. When you connect your RingCentral account, we may access and use data such as:

Your RingCentral account information
Call and message metadata (not message content)
Contact and directory information

We access only the data necessary for service functionality. This data is not shared with third parties except as required to operate the service.

SMS Consent & Opt-In

SMS Consent and Mobile Messaging

By providing your mobile phone number and opting in, you consent to receive SMS messages from Easy Relay LLC related to our services, notifications, and customer support.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at easyamazonrelay@gmail.com.

Mobile Opt-In Sharing

Mobile Opt-In Data Protection

Mobile opt-in information and SMS consent data will NOT be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Any information shared with service providers is used solely to support operational messaging and service delivery.

Sharing of Your Information

We do not share mobile messaging data, SMS consent, or opt-in information with third parties for marketing purposes.

Data Retention

We retain personal data only as long as necessary to provide services and fulfill the purposes outlined in this policy. Data related to RingCentral usage may be securely stored in line with RingCentral's developer guidelines.

Your Data Protection Rights

You have the following rights regarding your personal data:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain data processing
Withdraw consent for data usage (where applicable)

To exercise these rights, please contact us at easyamazonrelay@gmail.com.

Security of Your Information

We implement industry-standard technical and organizational measures to protect your information, including encryption, secure data storage, and access controls.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Easy Relay LLC West Chester Rd, West Chester Township, OH 45069 US Email: easyamazonrelay@gmail.com Website: https://easyrelay.us

Privacy Policy